Customer Service & ICT Infrastructure Specialist

ABOUT US

Labware is a company that has been providing innovative solutions to the hospitality and retail sectors for over 30 years. We manufacture POS (Point of Sale) systems, POS printers, kitchen displays, integrated self-ordering and wireless communication systems, as well as front- and back-office software solutions that are seamlessly integrated into our customers’ operational workflows. To expand our team, we are looking for a versatile technical professional to join our Customer Service & ICT Infrastructure department.  

THE ROLE

The Customer Service team consists of qualified technicians who provide highly professional support before, during, and after the purchase of products, services, and integrated solutions in the areas of hardware, software, and cloud. We are looking for a new, motivated team member to join our technical team, with the goal of enhancing our service and ensuring an increasingly effective, reliable, and quality-oriented experience for our customers. The ideal candidate will fill a cross-functional role that combines technical customer service with ICT systems and infrastructure expertise, serving as a key point of contact for both operational customer support and the management and maintenance of the company’s internal IT infrastructure. We are not looking solely for a “pure” technician, but rather for a meticulous, curious, and problem-solving-oriented individual who is capable of listening to and understanding the client’s processes, analyzing issues, and transforming operational needs into concrete, sustainable, and efficient solutions.    

WHAT YOU'LL DO ON A DAILY BASIS

 

Customer Service

 

• Provide technical assistance to Labware customers across the entire range of hardware, software, and cloud services products, identifying and communicating the solutions required for the proper functioning of the Labware integrated system.
• Collect reports of issues (by phone or email), work to resolve them, and track the customer request management process in the CRM.
• Contribute to the creation of training materials (illustrated manuals, short video recordings, webinars) to introduce and explain products and product features and updates.
• Participate in preparing everything necessary (devices, documentation, etc.) to give presentations of products and integrated solutions to customers, in which you will occasionally take part.
• Perform installations at customer sites when requested.
• Participate in trade fairs when requested

 

Management and Maintenance of Corporate ICT Infrastructure

 

ICT Infrastructure & System Administration

• Management and Maintenance of IT Infrastructure in SME Environments
• Configuration and administration of: firewalls, managed switches, access points, NAS devices, and file servers
• Network Management: VLANs, VPNs, NAT, Routing, Network Segmentation
• Infrastructure Monitoring and Troubleshooting

Microsoft Systems & Virtualization

• Windows and Windows Server Environment Management
• Administration: Active Directory, users and permissions, policy management, corporate domains
• Hyper-V Virtualized Environment Management
• Backups, Snapshots, and VM Maintenance

Microsoft 365 & the Cloud

• Microsoft 365 Configuration and Management
• Management: Exchange Online, SharePoint, Dynamics 365
• User, License, and Cloud Policy Management
• Cloud Migration and Integration Support

VoIP & Unified Communications

• VoIP System Configuration and Management: Asterisk / FreePBX, Cisco VoIP
• SIP trunk management, extensions, and telephone troubleshooting

Linux

• Basic Linux knowledge for: service management, SSH access, network configuration, and basic system troubleshooting

 

WHO WE'RE LOOKING FOR

 

Requirements

 

• Excellent computer skills
• Good knowledge of hardware (workstations, peripherals, networking)
• Experience in customer-facing roles (e.g., customer service, consulting, training, application support, sales support)
• Excellent communication and interpersonal skills
• Problem-solving and troubleshooting skills
• Knowledge of English
• Proactive attitude and customer focus
• Flexibility, Organization, and Prioritization
• Ability to work in a team
• Knowledge of various operating systems, such as: Linux, Windows 11 Pro, and Windows Server.

 

Preferred Requirements

• Previous experience in IT technical support and/or technical customer support
• Experience in customer management
• Microsoft certifications, networking, or cybersecurity
• Experience in MSP or system integrator environments
• High school diploma or college degree in computer science

 

WHAT WE OFFER

• Competitive salary and participation in the company welfare system.
• A young, dynamic, and innovation-oriented environment
• Comprehensive training, initial mentoring, and support for professional development
• Involvement in infrastructure, cloud, and AI projects
• Opportunity to work on modern technologies and evolving projects