Labware

  • Business Types
  • Products

    Point of Sales

    Kiosk

    Terminals & Mobile

    Kitchen Display Systems

    Printers & Accessories

    Integrations

  • Cloud Services

    4Pay

    Pay-at-the-table technology for your customers. Done in complete autonomy.

    4Order

    The solution that lets your customers order food online in few clicks, in the comfort of their own home or office, at the beach or at school, from any device

    4Delivery

    The service that lets you to simplify the tasks around the organisation of incoming orders from the main delivery platforms, phone, webapp or website.

    4Menu

    The digital menu for your business. As simple as scanning a QR code

    4Stock

    The service that allows you to keep your warehouse under control

    Digital Receipt

    A sustainable and eco-friendly choice aimed at increasing digitisation and minimising waste.

    Business Intelligence

    The ideal tool for a complete overview of your business

    4Loyalty

    The solution to manage your restaurant’s loyalty programme

  • News
  • About

    Who we are

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Home | Who We Are

We create
integrated management
solutions

for improving operating efficiency, increasing productivity and optimising hospitality sector processes

Products
Cloud Services

The hospitality and retail market is the area on which we have harnessed our vision and put our skills to use, building a solid international reputation as a highly specialised technology partner, capable of creating innovative, high value-added solutions for our customers.
Hospitality and retail operators choose Labware products for their reliability and quality, as well as the efficiency of our solutions that integrate seamlessly into their workflow management systems.

We design and manufacture with both small restaurants and international chains in mind, developing scalable solutions with different levels of complexity, customised to our partners’ specific business situations.

This makes us “World-Wide Ready”: our products are market-ready because our method is geared towards examining and incorporating the specific features of each country, from language and functionality issues to different legislation and technical restrictions.

Smart, connected, user-friendly devices for an integrated and complete wireless solution.
An ecosystem that has been expanded with a series of services geared towards making the work of the restaurant owners simple and flexible, where we are increasingly focusing our efforts on tackling the challenges facing the world of hospitality today. We can now help our customers to maintain their on-line presence, manage payments, warehouses and inventories, to seamlessly integrate with delivery channels and make sure that even the busiest kitchens run smoothly while increasingly involving guests in the experience offered by the restaurant. 

Not just products - an ecosystem of complete solutions

ONE STOP SHOP

Not just a group of products but a complete, modular solution: we manufacture P.O.S. (Point of Sales) systems, P.O.S. printers, kitchen displays, self ordering and integrated wireless communication systems for front and back office solutions.
A single supplier, a single style and single way of communicating, each one designed on the basis of the other. Our “one stop shop” philosophy is also reflected in our unique, direct support service that keeps the focus on the solution and not just on the individual product.

FULL CYCLE

The starting point is an innovative idea stemming from the foresight of our R&D team and our continuous research; style and functionality are designed by our in-house style centre; all the aspects of the design process – mechanical, electronic, systems-, and software-related – are developed entirely in house.
Production, quality control and technical support ensure we come full circle with one objective: excellence, which for us means not a goal, but an ongoing process.

Over 25 years of experience, innovation and growth in the hospitality and retail industry.
Made in Italy.

COMMITMENT, NEW IDEAS AND HARD WORK

Labware was set up in 1995, founded on the foresight and pioneering spirit to challenge existing technology and bring an innovative idea to life, i.e. to replace pen and paper for taking restaurant orders with a handheld computer using a wireless link. And at a time when wireless handheld computers did not even exist.
We are now partners with a wide range of businesses of all sizes, from small provincial set-ups to large-scale international companies. We are able to fulfil our customers’ requirements and together we are always looking for the best solutions to handle every aspect of their work.

Every milestone is the start of a new challenge!

SUSTAINABILITY and GREEN POLICIES

For Labware, sustainability is central to every action and decision.

Our commitment to green policies addresses consumption, savings and recycling to ensure a better future.

Our sustainable actions fall into two main categories: internal company practices and customer-focused initiatives.

Firstly, the company’s infrastructure is managed using smart automation technology to optimise energy consumption, maintaining constant humidity and temperature levels in our offices to prevent waste.

We also plan to install photovoltaic panels to further reduce our energy and electricity use.

Secondly, we have worked very hard on our product packaging. Over time, we have significantly reduced our plastic usage and now use 100% recycled and recyclable paper for outer packaging.

SUSTAINABILITY and GREEN POLICIES

All of our packaging complies with the most important paper recycling certification standards, including:

  • Recyclable corrugated board
  • Resy mark: guarantees that our corrugated board packaging qualifies for recovery by the secondary raw material and/or waste material collectors’ Association and for recycling by the paper mill association. The RESY mark indicates that the raw material, paper and board is 100% recycled and recyclable
  • Comieco: the National Consortium for the Recovery and Recycling of Cellulose-based Packaging
  • PAP 20: is a recycling code determined by Commission Decision 97/129/EC that identifies the material as corrugated board (in boxes as packaging)

For customers, the first action we have taken is to implement the digital receipt. Approved in December 2022, digital receipts save on the use of thermal paper by operators.

Receipts are typically printed on thermal paper, which cannot be recycled as paper waste due to its chemical treatments. This makes reducing its usage even more important.

Typically, 1 roll of thermal paper for receipts is 80 cm wide and 80 metres long, and weighs 290 grams. An average receipt is about 15 cm long, such that an 80-metre-long roll (=8000 cm) allows 533 receipts, translating into 1 roll consumed every 2 days.

Switching to digital receipts therefore cuts paper usage by at least 50%, extending a roll’s lifespan from 2 to 4 days, with an average of 133 receipts printed per day as opposed to 266. Therefore, it is safe to say that in one year, around 46 kg of paper is saved. Not exactly a small figure.

CERTIFICATIONS

Labware has embarked on a path of quality system regulation, viewing certifications as an opportunity to positively influence our actions. To ensure this, we have sought accreditation from the most stringent, uncompromising experts in the sector.

 

Our certifications have no geographical limitations – we, in fact, hold fiscal certifications in various European countries.

ISO 9001 QUALITY MANAGEMENT SYSTEM CERTIFICATION

TÜV is a global leader in management system certification, one of the highest qualified and trusted partners in Italy and around the world.

 

The ISO 9001 quality management system is focused on the quality process within the organisation with the aim of meeting the requirements laid down by the customer and the standard. The goal is to demonstrate our ability to provide compliant products and/or services, thereby enhancing customer satisfaction and improving performance.

Our latest achievement is ISO 25051:2014, which establishes quality requirements in software design.

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