Technical Support Representative

Customer Service is a team of qualified technicians who provide Labware customers with highly professional support before, during, and after the purchase of a Labware product and/or service. We are looking for a new motivated resource to join the team, to enhance the service and ensure an increasingly satisfying customer experience. Labware offers you the great opportunity to join a young and constantly growing company, also at an international level.

🔍 What you will do in this role:

• Provide technical assistance to Labware customers across the entire range of hardware, software, and cloud services products, identifying and communicating the solutions required for the proper functioning of the Labware integrated system.
• Collect reports of issues (by phone or email), work to resolve them, and track the customer request management process in the CRM.
• Test new products or updates to existing ones.
• Activate the requested cloud services as specified by the customer.
• Contribute to the creation of training materials (illustrated manuals, short video recordings, webinars) to introduce and explain products and product features and updates.
• Participate in preparing everything necessary (devices, documentation, etc.) to give presentations of products and integrated solutions to customers, in which you will occasionally take part.
• Perform installations at customer sites when requested.
• Participate in trade fairs when requested

🚀 Our ideal candidate:

• Excellent computer skills
• Good knowledge of hardware equipment (workstations and peripherals)
• Excellent listening skills
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Good knowledge of English
• Proactive and constructive attitude
• Flexibility and availability
• Ability to manage stress
• Organizational and management skills

🏆 Preferential:

• Experience in customer service.
• Qualification in computer science or equivalent (diploma in computer science or degree in computer science)

📌 What we offer:

• Competitive salary and participation in the company welfare system.
• A young and dynamic work environment.