{"id":8460,"date":"2026-05-27T14:41:21","date_gmt":"2026-05-27T12:41:21","guid":{"rendered":"https:\/\/www.labware.it\/?post_type=jobs&p=8460"},"modified":"2026-05-27T14:41:21","modified_gmt":"2026-05-27T12:41:21","slug":"customer-service-ict-infrastructure-specialist","status":"publish","type":"jobs","link":"https:\/\/www.labware.it\/en\/jobs\/customer-service-ict-infrastructure-specialist\/","title":{"rendered":"Customer Service & ICT Infrastructure Specialist"},"content":{"rendered":"

ABOUT US<\/strong><\/h4>\n

Labware \u00e8 un\u2019azienda che da oltre 30 anni offre soluzioni innovative agli operatori dell\u2019ospitalit\u00e0 e del retail. Produciamo sistemi P.O.S. (Point of Sales), stampanti P.O.S., kitchen display, sistemi di self ordering e di comunicazione wireless integrati, soluzioni software di front e back office perfettamente integrate nel workflow gestionale dei nostri clienti.<\/p>\n

Per ampliamento del team siamo alla ricerca di una figura tecnica versatile da inserire nell\u2019area Customer Service & ICT Infrastructure.<\/p>\n

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THE ROLE<\/strong><\/h4>\n
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Il Customer Service \u00e8 un team di tecnici qualificati che fornisce un supporto altamente professionale prima, durante e dopo l\u2019acquisto di prodotti, servizi e soluzioni integrate in ambito Hardware, Software e Cloud.<\/p>\n

Siamo alla ricerca di una nuova risorsa motivata da inserire nel team tecnico, con l\u2019obiettivo di potenziare il servizio e garantire ai clienti un\u2019esperienza sempre pi\u00f9 efficace, affidabile e orientata alla qualit\u00e0.<\/p>\n

La figura ricercata ricoprir\u00e0 un ruolo trasversale che combina attivit\u00e0 di Customer Service tecnico con competenze sistemistiche e infrastrutturali ICT, diventando un punto di riferimento sia per il supporto operativo ai clienti sia per la gestione e il mantenimento dell\u2019infrastruttura IT interna all\u2019azienda.<\/p>\n

Non cerchiamo esclusivamente un tecnico \u201cpuro\u201d, ma una persona precisa, curiosa e orientata al problem solving, capace di ascoltare e comprendere i processi del cliente, analizzare le problematiche e trasformare le esigenze operative in soluzioni concrete, sostenibili ed efficienti.<\/p>\n

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WHAT YOU'LL DO ON A DAILY BASIS<\/h4>\n

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Customer Service<\/h5>\n

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  • Provide technical assistance to Labware customers across the entire range of hardware, software, and cloud services products, identifying and communicating the solutions required for the proper functioning of the Labware integrated system.<\/li>\n
  • Collect reports of issues (by phone or email), work to resolve them, and track the customer request management process in the CRM.<\/li>\n
  • Contribute to the creation of training materials (illustrated manuals, short video recordings, webinars) to introduce and explain products and product features and updates.<\/li>\n
  • Participate in preparing everything necessary (devices, documentation, etc.) to give presentations of products and integrated solutions to customers, in which you will occasionally take part.<\/li>\n
  • Perform installations at customer sites when requested.<\/li>\n
  • Participate in trade fairs when requested<\/li>\n<\/ul>\n

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    Management and Maintenance of Corporate ICT Infrastructure<\/h5>\n

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    ICT Infrastructure & System Administration<\/h6>\n
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    • Management and Maintenance of IT Infrastructure in SME Environments<\/li>\n
    • Configuration and administration of: firewalls, managed switches, access points, NAS devices, and file servers<\/li>\n
    • Network Management: VLANs, VPNs, NAT, Routing, Network Segmentation<\/li>\n
    • Infrastructure Monitoring and Troubleshooting<\/li>\n<\/ul>\n
      Microsoft Systems & Virtualization<\/h6>\n
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      • Windows and Windows Server Environment Management<\/li>\n
      • Administration: Active Directory, users and permissions, policy management, corporate domains<\/li>\n
      • Hyper-V Virtualized Environment Management<\/li>\n
      • Backups, Snapshots, and VM Maintenance<\/li>\n<\/ul>\n
        Microsoft 365 & the Cloud<\/h6>\n
          \n
        • Microsoft 365 Configuration and Management<\/li>\n
        • Management: Exchange Online, SharePoint, Dynamics 365<\/li>\n
        • User, License, and Cloud Policy Management<\/li>\n
        • Cloud Migration and Integration Support<\/li>\n<\/ul>\n
          VoIP & Unified Communications<\/h6>\n
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          • VoIP System Configuration and Management: Asterisk \/ FreePBX, Cisco VoIP<\/li>\n
          • SIP trunk management, extensions, and telephone troubleshooting<\/li>\n<\/ul>\n
            Linux<\/h6>\n
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            • Basic Linux knowledge for: service management, SSH access, network configuration, and basic system troubleshooting<\/li>\n<\/ul>\n

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              WHO WE'RE LOOKING FOR<\/h4>\n

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              Requirements<\/h5>\n

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                \n
              • Excellent computer skills<\/li>\n
              • Good knowledge of hardware (workstations, peripherals, networking)<\/li>\n
              • Experience in customer-facing roles (e.g., customer service, consulting, training, application support, sales support)<\/li>\n
              • Excellent communication and interpersonal skills<\/li>\n
              • Problem-solving and troubleshooting skills<\/li>\n
              • Knowledge of English<\/li>\n
              • Proactive attitude and customer focus<\/li>\n
              • Flexibility, Organization, and Prioritization<\/li>\n
              • Ability to work in a team<\/li>\n
              • Knowledge of various operating systems, such as: Linux, Windows 11 Pro, and Windows Server.<\/li>\n<\/ul>\n

                 <\/p>\n

                Preferred Requirements<\/h5>\n
                  \n
                • Previous experience in IT technical support and\/or technical customer support<\/li>\n
                • Experience in customer management<\/li>\n
                • Microsoft certifications, networking, or cybersecurity<\/li>\n
                • Experience in MSP or system integrator environments<\/li>\n
                • High school diploma or college degree in computer science<\/li>\n<\/ul>\n

                   <\/p>\n

                  WHAT WE OFFER<\/h4>\n
                    \n
                  • Competitive salary and participation in the company welfare system.<\/li>\n
                  • A young, dynamic, and innovation-oriented environment<\/li>\n
                  • Comprehensive training, initial mentoring, and support for professional development<\/li>\n
                  • Involvement in infrastructure, cloud, and AI projects<\/li>\n
                  • Opportunity to work on modern technologies and evolving projects<\/li>\n<\/ul>","protected":false},"template":"","class_list":["post-8460","jobs","type-jobs","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t