{"id":5556,"date":"2024-07-17T16:44:57","date_gmt":"2024-07-17T14:44:57","guid":{"rendered":"https:\/\/www.labware.it\/?post_type=jobs&#038;p=5556"},"modified":"2025-04-11T15:28:12","modified_gmt":"2025-04-11T13:28:12","slug":"jr-customer-service-specialist","status":"publish","type":"jobs","link":"https:\/\/www.labware.it\/en\/jobs\/jr-customer-service-specialist\/","title":{"rendered":"Technical Support Representative"},"content":{"rendered":"<p>Il Customer Service \u00e8 un team di tecnici qualificati che garantiscono al cliente Labware un supporto altamente professionale prima, durante e dopo l\u2019acquisto di un prodotto e\/o servizio Labware. Siamo alla ricerca di una nuova risorsa motivata, da inserire nel team, per potenziare il servizio e garantire al cliente un\u2019esperienza sempre pi\u00f9 soddisfacente.<\/p>\n<p>Labware ti offre la grande opportunit\u00e0 di entrare in un contesto aziendale giovane ed in continua crescita, anche a livello internazionale.<\/p>\n<p style=\"padding-left: 40px;\"><strong>\ud83d\udd0d What you will do in this role:<\/strong><\/p>\n<ul>\n<li>Provide technical assistance to Labware customers across the entire range of hardware, software, and cloud services products, identifying and communicating the solutions required for the proper functioning of the Labware integrated system.<\/li>\n<li>Collect reports of issues (by phone or email), work to resolve them, and track the customer request management process in the CRM.<\/li>\n<li>Test new products or updates to existing ones.<\/li>\n<li>Activate the requested cloud services as specified by the customer.<\/li>\n<li>Contribute to the creation of training materials (illustrated manuals, short video recordings, webinars) to introduce and explain products and product features and updates.<\/li>\n<li>Participate in preparing everything necessary (devices, documentation, etc.) to give presentations of products and integrated solutions to customers, in which you will occasionally take part.<\/li>\n<li>Perform installations at customer sites when requested.<\/li>\n<li>Participate in trade fairs when requested<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><strong>\ud83d\ude80 Our ideal candidate:<\/strong><\/p>\n<ul>\n<li>Excellent computer skills<\/li>\n<li>Good knowledge of hardware equipment (workstations and peripherals)<\/li>\n<li>Excellent listening skills<\/li>\n<li>Excellent verbal and written communication skills<\/li>\n<li>Excellent interpersonal skills<\/li>\n<li>Good knowledge of English<\/li>\n<li>Proactive and constructive attitude<\/li>\n<li>Flexibility and availability<\/li>\n<li>Ability to manage stress<\/li>\n<li>Organizational and management skills<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><strong>\ud83c\udfc6 Preferential:<\/strong><\/p>\n<ul>\n<li>Esperienza nell\u2019ambito dell&#8217;assistenza clienti.<\/li>\n<li>Qualification in computer science or equivalent (diploma in computer science or degree in computer science)<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><strong>\ud83d\udccc What we offer:<\/strong><\/p>\n<ul>\n<li>Competitive salary and participation in the company welfare system.<\/li>\n<li>A young and dynamic work environment.<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\">","protected":false},"template":"","class_list":["post-5556","jobs","type-jobs","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.labware.it\/en\/wp-json\/wp\/v2\/jobs\/5556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.labware.it\/en\/wp-json\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/www.labware.it\/en\/wp-json\/wp\/v2\/types\/jobs"}],"wp:attachment":[{"href":"https:\/\/www.labware.it\/en\/wp-json\/wp\/v2\/media?parent=5556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}